Jerim, you said "nstead of spending days on an issue, just format the computer and be done with it."
This typifies why I hate tech support. If I have a system that I have spent weeks to months customizing, you want me to kill it and start over. Instead of using your time to diagnose the problem and fix it, you want me to use my time to rebuild my system from scratch.
You need to let the customer know that you appreciate the value of saving his time.
Jerim, you said "nstead of
Jerim, you said "nstead of spending days on an issue, just format the computer and be done with it."
This typifies why I hate tech support. If I have a system that I have spent weeks to months customizing, you want me to kill it and start over. Instead of using your time to diagnose the problem and fix it, you want me to use my time to rebuild my system from scratch.
You need to let the customer know that you appreciate the value of saving his time.